Citizen's Pay® payment method no longer available

Yes. Pay over time options may be available for qualified customers at checkout for eligible purchases when checking out with a Microsoft account. Learn more about Buy now and pay later with PayPal.

As of May 21, 2025, you will not be able to finance new purchases from the Microsoft Store using your Citizens Pay® Line of Credit.

If there is an outstanding balance on your Line of Credit as of May 21, 2025, it will continue to be serviced in accordance with the terms in the financing agreement provided to you at account opening.

If you return a product you purchased from Microsoft Store using your Citizens Pay® Line of Credit in accordance with the terms of our return policy, your Line of Credit will be credited appropriately. This applies to all products within Microsoft Store’s 60-day return policy. 

Microsoft Store's refund policy applies to all purchases, including purchases made using your Citizens Pay® Line of Credit for Microsoft Store. Learn more about returning items you bought from the Microsoft Store for exchange or refund.

If you have already made payments on your Citizens Pay® Line of Credit for a product returned to Microsoft Store, or if you have paid for the product in full, you will receive a check from Citizens for your return after the return is complete. Check the terms applicable to your Citizens Pay Line of Credit at Citizens Pay line of credit.

For more information about your Citizens Pay® Line of Credit, you can access your account via the Citizens Pay® portal at any time. 

You may direct questions to Citizens Pay® representatives at 1-877-405-2344 during these hours: 8 am to 12 am Eastern Time Monday through Sunday.

No. Whether you have the Microsoft Surface Standard Warranty or purchased the Microsoft Complete for Surface Service Plan, both are still valid under their respective terms and conditions.